Terms & Conditions
30 Day Money Back GuaranteeThe Distance Selling Regulations no longer apply in U.K. law. As of 13 June 2014 the Consumer Contracts Regulations – which implement the Consumer Rights Directive in U.K. law – apply to all purchases you make at a distance, ironically the on line shopper is now better protected than a traditional shopper buying from a terrestrial shop. A working, accommodating returns policy is so much more that just customer protection, its about customer service and above all customer satisfaction. As a family firm we try and avoid the complicated jargon, our simple maxim ‘match the need, make it happen, make it right’.
If we have designed the piece especially for you then by law you have no entitlement to a refund.
However we are happy to provide some flexibility, let’s work together.
1. The item(s) can be returned and a refund of the purchase price will be given minus a 20% restocking fee.
2. Full credit to be used against a new design from us of the same or higher value.
3. Remodelling to a different design - we would just charge any additional design, labour and material costs.
All our advertising meets the conditions of the Advertising Standards Authority code which you can see at the Advertising Standards Authority website. If our website contains advertising material from other people or organisations we clearly identify this material.
All promotions meet the conditions of the Sales Promotion Code which you can see at the Advertising Standards Authority website.
We will meet your obligations under the consumer protection laws currently in force including:
The Sale of Goods Act 1979
The Supply of Goods and Services Act 1982
The Consumer Credit Act 1974
The Trade Descriptions Act 1968
The Unfair Contract Terms Act 1977
The Regulations 1994
The Consumer Protection Act 1987
Please remember – we do it all day, every day, so fear not, we will make it happen!
However – our delivery periods can only ever be projections not guarantees and that’s because:-
We are shipping your specific diamond half way around the world especially for you.
We are hand-making your piece from scratch.
We will never compromise quality.
During a period from 2002 to date we have delivered 98.2% of orders within our anticipated delivery time and sadly less than 2% of orders have over-run for what ever reason. we work closely with our clients as and far as we are aware, no customer’s plans have been compromised by those over-runs.
Here are a few examples of rare interruptions to our normal service:-
Customs clearing delays
Airport handling strikes
Couriers delivering to the wrong address
Couriers miss routing parcels
Unforeseen delays with third party specialist services
Quality control rejections at any one of 12 stages e.g. the aero effect
Acts of God
Icelandic volcano eruptions
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